How to connect Sky Q to the satellite dish

You have recently made a move and, unfortunately, you are having problems connecting the Sky Q decoder to the satellite system in the new home.

How to connect Sky Q to the satellite dish
How to connect Sky Q to the satellite dish

Intent on resolving the matter in complete autonomy, without taking advantage of the intervention of a technician, you immediately opened Google in search of information on the subject and ended up here, on my website.

If this is the case, then I am happy to let you know that you are in the right place, at the right time: in fact, I’ll explain below how to connect Sky Q to the dish, TV and home Wi-Fi network, like this to be configured optimally.

For completeness of information, I will then provide you with useful information on how to expand the functionality of the decoder on your mobile phone and on how to act in case you own one or more Sky Q Mini satellites.

So, without waiting any longer, take a few minutes of your free time to read this guide: I guarantee you that, in _quattro and quattr’otto_, you will be able to get the desired result. Having said that, there is nothing left for me to do, other than to wish you good reading and … enjoy!

Initial configuration of Sky Q

Need a hand to complete the initial setup of your new Sky Q decoder? Then carefully follow the instructions I am going to give you in the following sections of this chapter.

How to connect Sky Q to the satellite dish

To be able to connect the Sky Q decoder to the satellite dish, you first need to place it near the wall entrance dedicated to the insertion of the satellite cable, which the antennist should have already set up.

Once this is done, take the SAT cable, which you should have received with the decoder and screw one end into the wall socket dedicated to the satellite dish; when you are done, connect the second end to the Sky Q decoder, screwing it at the SAT IN 1 input (which has the shape of a “bolt” in relief). If you don’t have one, you can buy a connector of this type in the most well-stocked electronic stores, or online.

In some cases, the entrance to the wall may not be present: in its place, the antennist should have taken care to leave uncovered an SAT cable, that is the cable that allows connecting the decoder directly to the illuminator ( LNB ): if it is this is your case, connect the visible end of it directly to the decoder. If there are two cables coming from the illuminator, connect them to the SAT IN 1 and SAT IN 2 inputs, respectively.

Finally, if you intend to activate the reception of digital terrestrial channels, connect the “classic” antenna cable to the RF IN of the decoder.

How to connect Sky Q to the TV

The next step is to connect the Sky Q decoder to the TV via HDMI: therefore, first, locate the HDMI input on the back of the Sky Q decoder and insert one end of the HDMI cable into it, which you should have received in provided. If you don’t have it, you can easily get it at a computer store, or online.

Next, find a free HDMI input on the TV and connect it to the other end of the previously used cable. If the TV in your possession is not equipped with HDMI inputs, but only SCART inputs, you need to get a special adapter.

Now, if you haven’t already done so, take care to insert the right end of the power cable supplied into the Power input located on the back of the decoder; Once connected, connect the plug to a power outlet and use the ON / Standby button on the Sky Q remote control (in which the batteries must already have been inserted), to switch it on.

Finally, take the TV remote control and, using the SRC / Source button, set the TV to the right video source (eg HDMI 1 ): after a few moments, you should view the images projected by the decoder!

How to connect Sky Q to Wi-Fi Internet

When turned on for the first time, the Sky Q decoder should already be set up to watch satellite channels or, if you have subscribed to a Sky via fiber subscription, start a simple setup wizard that will allow you to connect the decoder to the Internet.

If you had not carried out this operation during the initial configuration, you can “manually” connect the Sky Q decoder to the home Wi-Fi in the following way: first, take the remote control of the decoder and press the Home button located on it, to access the system home screen.

Next, select the item Settings using the arrow keys, press the OK key on the remote control and in the same way, went to the Configure and Network sections. Now, select the item Connect in Wi-Fi and, after having pressed the OK button again, wait for the available wireless networks to be detected by the decoder.

Finally, we are there: select the Wi-Fi network you want to connect to, press the OK button again and, using the remote control, enter the password in the appropriate text field and press the OK button: if everything is smooth, you should receive, within a few seconds, confirmation of successful connection.

As needed, again using the Connect in Wi-Fi section, you can choose whether to connect using the WPS connection: in this case, you must press the WPS button on the router and select the relevant option within the next two minutes of connection from the screen of Sky Q.

For more information about the steps to be taken to connect Sky decoders to the Internet, it may be useful to read the tutorial I have entirely dedicated to the topic.

How to connect Sky Q to your mobile

If you are interested in connecting Sky Q to your mobile phone, then know that you can use the official Sky Go app, available for Android and iOS. Contrary to what the name may make you think, this app not only allows you to access the contents of Sky Go, the service that allows you to watch the Sky channels of your subscription via the Internet ( I’ve talked about it here ), but also allows you to interact with the Sky Q Platinum decoder.

Once the app is downloaded and started, use the tabs below ( Home, TV Channels and On Demand ) to view the available content and tap on the relevant previews to play them, entering your Sky ID credentials when requested.

If you encounter errors during access, you may need to manually activate the service: I explained to you how to do this in the dedicated section of my guide to problems with Sky.

If you are a Sky Q Platinum account holder, as I explained earlier, you can also use the Sky Go app to watch Sky Q channels, on-demand programs and recordings, download the latter and watch them offline. or resume watching a channel or content already started on TV. To take advantage of these features, it is essential that the Sky Q decoder and the control device are connected to the same Wi-Fi network.

How to connect Sky Q mini

The procedure for connecting Sky Q Mini, or small “satellites” that allow you to watch Sky channels even on TVs other than those connected to the Sky Q Platinum decoder ( more info here ), is really simple.

For starters, make sure you connect Sky Q Mini to your TV and power supply, following the same steps I showed you earlier. Next, turn on the TV and, after setting it to the correct HDMI source, press the Home button on the Sky remote control to turn on the satellite.

If the remote control does not send a signal, press buttons 4 and 6 at the same time until the LED flashes twice: in this way, you will deactivate the Bluetooth mode and activate the infrared, which should be able to “control” the Sky Q Mini. You can return to Bluetooth mode at any time by pressing and holding keys 1 and 3 on the remote control.

However, once you turn on the Sky Q Mini, you should see the sync screen, a sign that the satellite is ready to receive the main signal: at this point, go to the nearest Sky Q device and hold the WPS button on the same, until the LED flashes.

If everything has gone smoothly, on the TV to which you have connected the Sky Q Mini you should see the message Acquiring IP address in progress first and Synchronization with Sky Q in progress then. Once the connection is established, the Sky channel images should appear on the screen.

If interested you use, however, the service Wireless Multi-screen, allowing you to connect to Sky Q Platinum up to 4 Sky Q Mini, you can connect it to your Wi-Fi home by following exactly the same steps already seen for Sky Q.

In case of doubts or problems

If you have come this far, it means that, although you have carefully followed the passages that I have illustrated to you in the course of this guide, you have just failed to connect Sky Q in the way you wanted. In that case, you can take a look at the Sky Q Issues section of the Sky help page, where you can find solutions to the problems most commonly encountered by users.

If even this system proves to be ineffective for you, as a last resort, you can try to contact an operator in “meat and bones” of the Sky Assistance Center: these will surely guide you to the resolution of the connection problems you encountered.

In the current state of affairs, Sky provides several contact channels, used for requesting assistance from a human operator: below we will indicate the most common.

Through chat: after connecting to this website, select the items Technical assistance, Decoder problems and Sky Q, indicate the exact model of the device in your possession ( Platinum, Black or Fiber ) and, upon reaching the next screen, press the button No located in the box Did you solve?.

Afterward, log in with your Sky ID and press the dedicated chat button. The service is active 7 days a week, from 10:00 am to 10:00 pm.

By phone: dial 199.100.400 and follow the instructions of the automatic entry to get in touch with a Sky operator. The service is active 7 days a week, from 08.30 to 22.30, at the maximum cost of 15 cents/min (including VAT) and at the cost of a national call from a mobile phone. Keep your Sky customer code at hand, along with the subscriber’s personal details, as you may be asked to identify yourself.

If you need additional information on how to contact Sky, I invite you to carefully read my guide on how to talk to a Sky operator.

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