Business process automation is growing in popularity in the present. Managers at all levels are eager to integrate robots (or specially designed software) into their business. This allows you to obtain many benefits in one go:
- Improve the business processes.
- Increase the data processing accuracy and decrease the amount of errors.
- Employees can be freed from routine work.
RPA (Robotic Process Automation) can allow humans to be free of the tedious task of entering, copying, and sending data. Not only can smart programs transfer data from one system to another, but they also allow users to access websites, fill out a variety of forms, and manage a variety of other essential day-to-day tasks.
Tips for Business Process Automation
Automation of business processes by 2022 is a tangled subject. Here are the key principles that experts suggest you pay attention to so that you can make your business successful.
1. Automating the most popular and complicated processes is the top priority for us
It is more sensible to automatize the basic first step and then move on to the difficult. However, the experience has proven that it is more beneficial to reverse the order.
Indeed, automation of business processes that take too much time from multiple employees can increase the resources of the business, increasing its incentive to keep working.
A prime instance of automation in business processes is when customer data are gathered to determine whether or not they qualify for a loan. In the financial sector, this is among the main routine processes and it is vital for all future activities of the company.
Automated processing made requests faster, which not only alleviated the burden on employees but also added additional value for the customer. Everybody would prefer to have their loan request processed within 30 minutes, and not over a week.
2. To automatize, you must create a team
Custom ERP development company working in tandem with business analysts can automatize the business processes.
If automation is affecting several departments, the team must have a representative from each of them. This brings the automation process as close to real people and their jobs as is possible, ensuring maximum effect.
This kind of combination requires IT specialists to design technical requirements for the smooth operation of robots, while business analysts are responsible for the automation of processes that are most important to the business, which could yield more benefits than costs.
3. Employees should understand the importance of automation
Sadly, in the course of the development of business process automation, there have been instances where people did not remember about it, and the end result was worse than expected.
It is crucial to recognize that robots serve as employees’ assistants and are not a replacement for them. If workers realize this, there’ll be no people who worry about their jobs and stand in the way of the advancement of technology.
Sometimes even large-scale automation doesn’t result in cuts in staff as companies assign employees to tasks that are more important to the business, sometimes even more exciting and innovative ones.
Most employees do not have the desire to have to copy the data of hundreds of customers into ten different files and programs during the workday. Therefore, the robot could help employees’ lives a lot easier.
It would be beneficial to ask employees about the procedures they’d like to see automated first. With everyone’s input, it is possible to compile an inventory of the processes before deciding on a prioritized list and begin using RPA technology.
4. Automated and unproved procedures
What’s more important than automating a business process with robots or making adjustments first, setting precise routes, defining areas of responsibility for employees, and eliminating any unnecessary components?
One would think that we should start by doing the second and put things in order. Experts suggest starting with RPA implementation. This could have many implications:
- Robotization (automation) is a process that can be done much faster than debugging.
- You’ll need to establish formal business processes in order for robotization to work. It is easier to determine the things that need to be changed once you have a clear picture of the present state of affairs.
- The effects of automation are evident even before tomorrow, but debugging can be delayed for months.
Remember that BPM (Business Process Management), and RPA(Remote Process Automation) are two different systems with different goals. The first one improves the efficiency of the business process and improves precision while the other builds the right process.
It’s not a matter of preference: RPA or BPM. They work well together, as demonstrated by experiences. Both RPA and BPM systems are effective in solving certain issues. However, they shouldn’t be separated.