Sometimes it can happen that the Google Play Store has bad surprises in store for us. In this article, we are going to try to bring you answers to the most common and secondary Google Play Store errors. Each number corresponds to a specific problem.

All Google Play Store Errors and Their Solutions
All Google Play Store Errors and Their Solutions

So here is a list of “all the Google Play Store errors and solutions” that we know of. Others will be added over time.

Before getting to the heart of the matter, you should know that the solutions to errors – which we give you here – are based on our own experiences “in writing” and “in everyday life”. If you ever encounter other problems with the Google Play Store, know that the comments are specially made for this.

Quick solutions

In general, solutions to fix Play Store issues are often one (or a combination) of the following:

  • Clear the cache of the Play Store / Google Play Services / Google Services Framework
  • Delete data from Play Store / Google Play Services / Google Services Framework
  • Remove updates from Play Store
  • Delete and reset Google account
  • Reset device to factory settings

Each error targets a specific problem, we have listed them all together with their solutions. Simply type Ctrl + F in order to search on the page, then type the error code (for example error 20) then validate, you will arrive directly on the section dedicated to the problem and its solution.

Google Play Store Errors and Their Solutions

Google Play – Error DF-BPA-09

Problem

Reported by many users, this error occurs while processing the purchase of content on the Google Play Store. If you encounter this problem, we may have a patch to close this recurring bug.

Solution

  • Go to ‘Settings> Applications> All’
  • In the Google Services Framework application page, click on the ‘Clear data’ option

If that still does not work, you can also try to install the desired application from the web version of the Google Play Store. From there, you will be able to choose the target device and the payment method used.

Google Play – DF-BPA-30 error 

Problem

A priori, the cause of this error comes from Google’s servers themselves. First, we will tell you that waiting is a great solution, but solutions work for some users.

Solution

  • Open the Google Play Store on the web (from a PC, for example)
  • Then choose an application install it on your Android,
    which should logically return the famous error [DF-BPA-30]
  • Go to your smartphone and retry the download,
    which should now be operational again

Alternatively, you can also try to clear the data or clear the cache for “Google Play Services”.

Google Play – DF-DLA-15 error

Problem

Downloading an update or application may fail with this error.

Solution

The first thing to do is to clear the cache and clear the app data from the Play Store. To do this, go to Settings> Applications and search for the Play Store, once inside you can delete the cache and data. On some smartphones, you will need to enter the “storage” tab to see the option.

This should fix the problem, if it persists you just have to go to the account settings then delete your Google account from the phone, once this is done you just have to put it back and the problem will be rule.

Google Play – rpc error: aec: 0

Problem

An app cannot be downloaded.

Solution

Remove your Google account from the device and deactivate accounts that use synchronizations. Clear the data from the Play Store and restart your device.

Google Play – rh01 / rpc error: s-5: aec-0:

Problem

The application cannot obtain the correct information from the server.

Solution

  • Delete your Google account from ‘Settings> Accounts> Google’
  • Once restarted, you can then consider resynchronizing your Google account
  • After that, go to ‘Settings> Applications> All> then Google Play Store
  • When you are on the application profile, click on the option ‘Clear data’, then ‘Force stop’

Google Play – Error retrieving information from server

Problem

This error message appears when updating or downloading an application. Google servers are unable to retrieve information from your Google account. You can delete and re-register it, but also wait a few hours if the problem persists. Sometimes it can be resolved on its own.

Solution

  • Go to ‘Settings> Accounts> Google’ to delete your Google account
  • Once this is done, you need to restart your Android and then resync the account
  • Finally, open Settings> Applications> All> Google Services Framework
  • In it, you must then click on the options ‘Clear data’ and ‘Force stop’

Google Play – Error  BM-RGCH-06

Problem

This error appears when you want to use a Google Play card. The problem seems to exist in several countries.

Solution

First, try restarting your device and then try again. If the problem persists, go to Settings> Applications> Play Store> Force shutdown> Uninstall updates . The Play Store then returns to its original version, the problem should be gone.

Google Play – rpc error: s-3

Problem

This problem indicates that you cannot download the application.

Solution

Delete your Google account from the phone and then put it back. Using a different Google Account can also fix the problem.

Google Play – “Authentication required” error

Problem

Strangely, this problem is quite common on Android devices. Rest assured, we have 3 possible solutions to overcome it. One of these 3 tips should solve your problem.

solutions

1. Enter the Accounts tab located in the settings of your phone. Then remove the account and re-add it. If everything works after this manipulation, it is that it was a simple small error appearing when the blind is updated.

2. Enter the applications menu found in the settings, then go to the Google Play Store. Delete the data from this menu (you can also clear the cache).

3. Maybe the problem is not really in your authentication but in the Play Store. In this case, all you have to do is go to the application settings (Settings> Applications), search the Play Store and then click on “Uninstall updates”. You may need to deactivate the Play Store to get to this function. You will find the version of the Play Store that you had when buying the phone, you just have to update it and then re-register.

Google Play – “Package File Invalid” error

Problem

This error can occur when you try to download an application.

Solution

You just need to clear the cache and delete the data from the Play Store. Go to Settings> Applications> Google Play Store then delete the data and clear the cache. This should solve the problem.

Google Play – Error 8

Problem

This error occurs when you want to download an application and the download stops.

Solution

Make sure you’ve installed Google Play Services. If the problem persists despite everything, go to the list of applications and enter Google Play Services, deactivate the application, it will then ask you if you want to restore the factory configuration, you will only have to to confirm. If this does not solve the problem, it is advisable to  contact Google support.

Google Play – Error 11

Problem

This error occurs when you want to download an application that is not compatible with your device.

Solution

It is impossible to download this application. You must resign yourself to looking for an alternative.

Google Play – Error 18

Problem

The error -18 has been known since the end of 2015 and occurs when you want to reinstall an application that you already had in the past. There is no quick fix for this, but there are a few tricks that can sometimes help.

Solution

After having passed on several forums, it seems that some users managed to resolve the error -18 by disconnecting and then reconnecting the SD or microSD memory card. That said, it doesn’t seem to work for all users. If the problem persists, you can try contacting Google online support / support. The last solution that will work is radical and will consist in resetting Android.

Google Play – Error 20

Problem

Not very common, this problem is linked to an installation problem, because the storage space of your terminal is full or almost full.

Solution

Try removing some apps, then try again. If that doesn’t work, I fear that it will be necessary to go through a brainwashing of your Android, i.e. a reset. That happens here :

Google Play – Error 24

Problem

This problem appears when installing or updating an Android application.

Solution

To resolve this error, you must be root since you must access a file named ‘smd2tmp1’ which is located in / mnt / secure / asec /. If your mobile is rooted, you can therefore delete this folder which should make the problem disappear completely.

If you do not have root, there is another solution – also manual, but individual – since it requires you – this time – to delete the file / data / data of the application that you are concerned about.

To access the folder, a file explorer is also required. For that, I advise you to consult our article which deals with the subject, (and which offers you other applications of the same type).

Google Play – Error 101

Problem

After analysis, the error 101 happens to be a twin error of the 919. To eradicate it, you must thus delete old apps and other unused files to regain some memory space with your Android.

Solution

  1. Delete unnecessary data, music, movies, videos or big apps,
  2. If the problem persists, delete and re-register your Google Account.

Google Play – Error 103

Problem

Of the mysterious kind, this error would occur when Google Play thinks that an application is compatible with a device, when it is not. Clearly, the Play Store tries to install, but does not succeed. Suddenly, the error -103 appears and reproduces on all your other devices, including those that are compatible.

Solution

In general, you don’t have to do anything on your side since this error is supposed to resolve itself after a few hours. The cause of the problem ? A concern for the signature of the application. If you have knowledge in development, you can try to solve it by signing the application again with the JDK tool in version 1.6+. If the error persists for more than 48 hours, contact Google support.

Google Play – Error 110

Problem

This error is similar to many others, it just occurs when you try to install an application.

Solution

You just have to empty the cache of the Play Store, as well as erase the data. Go to the settings then in Applications, and select the Play Store. You will find the possibility to empty the cache and erase the data there, if you do not see it you may have to enter “Storage” (at least on Honor and Huawei smartphones).

Google Play – Error 194

Problem

This error prevents downloading and updating of applications.

Solution

Disable / re-enable your WiFi connection. If that doesn’t change anything, clear the cache and clear the data from the Google Play Store.

Google Play – Error 403

Problem

Usually the 403 error occurs when two accounts are synchronized on the same device. After making a purchase, downloading is then impossible. It’s rather restrictive, here is how to resolve this concern.

Solution

  • Connect to the Google Play Store with the correct account
  • Then uninstall the problem app
  • Finally, return to the home page of the Google Play Store,
    from there find the application and click on the ‘Buy’ button (which replaces ‘Install’)
  • Normally the problem should now be gone

Google Play – Error 406

Problem

You experience this error when trying to download an app from the Play Store. This error is quite mysterious and the solution can be quite radical.

Solution

The first thing to do is to deactivate your Google account from the phone (by going to the settings, “Accounts” categories), to restart then to try again with your account or another if it does not work. If this procedure is not successful, you will need to reset your smartphone to the factory settings.

Google Play – Error 413

Problem

Downloading applications or updates is said to be impossible. If you are using a proxy server, keep in mind that this can cause problems with the Google Play Store. Error 413 is the one you get.

Solution

  • Go to ‘Settings> Applications> All’
  • In the Google Services Framework application page, click on the ‘Clear data’ option
  • Then do the same for the Google Play Store app
  • Also keep in mind that clearing your web browser’s cache can also do a lot of things

Google Play – Error 481

Problem

Again, this is an error when downloading an application or an update. Rest assured, this is a relatively easy problem to resolve.

Solution

As usual in errors of this type, you need to go to the settings, find the list of applications and search the Play Store. Once inside, clear the cache and data, then update the Play Store. If you still get this error after completing this procedure, remove your Google account from the phone and then put it back.

Google Play – Error 491

Problem

Generally, this error occurs when downloads and updates from the Google Play Store are impossible. For this problem, the solution is to delete and resynchronize your Google account on Android.

Solution

  • Go to ‘Settings> Accounts> Google’ to delete your Google account
  • Once this is done, you need to restart your Android and then resync the account
  • Finally, open the ‘Settings> Applications> All> Framework of Google services
  • In it, you must then click on the options ‘Clear data’ and ‘Force stop’

Google Play – Error 492

Problem

If the Google Play Store does not want to install an application and this error is displayed, it is because the problem is related to ‘dalvik-cache’. From Lollipop, the Dalvik virtual machine has been replaced by ART (Android RunTime). Thus, you will understand that this error is no longer relevant on Android 5+.

Solution

  • Go to ‘Settings> Applications> All’
  • In the Google Services Framework application page, click on the ‘Clear data’ option
  • Do the exact same thing with the Google Play Store app

Note:  another solution exists. The latter consists in carrying out, always since recovery, a ‘wipe data’ and ‘factory reset’. Please note that all application data will be deleted.

Google Play – Error 495

Problem

Here is another error when downloading an application or an update. Don’t worry, the solution is simple.

Solution

Go to the settings, find the list of applications and enter ‘Play Store’. Then clear the cache and data and update. If the problem persists, remove your Google account and put it back, it should fix it for good.

Google Play – Error 497

Problem

This error occurs when you try to update an application.

Solution

The classic solution should solve this problem: clear the cache and clear the data from the Play Store. Remember to place the application you are playing on your internal memory and not on your SD card.

Google Play – Error 498

Problem

If you have problems with error code 498, it means that downloads are interrupted. However, the reason is not the same. Here it means that your cache is full of data. To solve this problem, you can delete unnecessary applications to save space and / or clean the cache by hand.

Solution

After deleting unnecessary applications and other files, you should then:

  • restart in bootloader mode by pressing simultaneously on ‘Volume down + Power (+ Home if necessary)
  • when you are in the bootloader, press the volume keys to select ‘Recovery’
  • To unlock access to the ‘Recovery’, you can try to press the Power + Volume keys,
  • after a few attempts the ‘Recovery’ of your smartphone should appear before your eyes
  • here, select the ‘wipe cache partition’ option with the volume (+ or -) button and power to validate.

Google Play – Error 501

Problem

“I cannot load or download from the Google Play Store.”, This is surely the problem before you for error -501.

Solution

To adjust it, you must go to ‘Android Settings’, then open these two applications – ‘Google Play Services’ and ‘Play Store’ – where you have to ‘Clear cache’. Once you’ve done this for both, go to the ‘Accounts’ menu, then delete your Google account. Then restart your mobile, synchronize your Google account again, then leave your mobile for 5 minutes without touching it. After these 5 minutes of tranquility on your Android, the error -501 should no longer bother you.

Google Play – Error 504

Problem

At home, error 504 occurred – several times – when I was trying to update a game “Magic Flute Lite”, but it can also occur when downloading a new application.

Solution

  • Go to ‘Settings> Applications> All> then Google Play Store
  • When you are on the application profile, click on the option ‘Clear data’, then ‘Force stop’
  • Perform the same operations for the ‘Google Play Service’ application

In my case, uninstalling / reinstalling the application had solved the problem, but I would not advise you to follow the instructions provided above which are safer / more efficient for me.

Google Play – Error 505

Problem

This error can occur to you when the download of an application is interrupted. To be more precise, the error -505 means that the application you are trying to install is not optimized with your Android version.

Solution

To settle it, the only solution is to send an email to the editor of the application from the Google Play Store.

Google Play – Error 905

Problem

You have trouble downloading apps or installing new updates from others ‘correctly’, you just need to do it again.

Solution

  • Go to ‘Settings> Applications> All’
  • On the Google Play Store apps page, select ‘Uninstall updates’
  • Then wait a few moments for the uninstall to take place
  • Once reinstalled, relaunch the Google Play Store. The error should then have disappeared

Google Play – Error 906

Problem

This problem mainly occurs on HTC One M8 and M9. This is a concern when downloading or updating an application. Errors 907 and 963 are similar and are resolved in the same way.

Solution

As usual in app download and installation issues, you need to clear the cache and app data from the Play Store. If that doesn’t work, uninstall the updates. If that still doesn’t work, deactivate your SD card (Settings> Memory / Storage). Return to the Play Store and try to install the application again, if the download works remember to replace your SD card by following.

If the problem persists, you probably have your application on an external card so transfer it to the internal memory, you can send it back to the SD card once the application is installed.

Google Play – Error 907

The problem and the solution are identical to error 906 .

Google Play – Error 963

You will find the solution to this problem in the text of error 906 because the procedure is the same.

Google Play – Error 911

Problem

Again, this is an error preventing you from downloading an application.

Solution

The solution is the same as usual: go to the application settings of the Play Store and delete the data. If this does not work, your authentication may have expired (for example you are using an airport account and the connection has expired). If you are in this situation, launch your browser and log in. Optionally, use another WiFi network or your data, but be careful not to lose your entire plan.

Google Play – Error 919

Problem

On the Google Play Store, error 919 does not concern downloads, but installation of applications. Here, the reason is very simple: the storage space of the mobile is full, you need to clean it.

Solution

  • Open Settings> Applications then uninstall unnecessary applications, and / or
  • Download a file manager and delete unnecessary content that occupies memory
The Storage menu in Android settings gives you an overview of the space used by each type of data. 

Google Play – Error 920

Problem

This error occurs when … you try to download from the Play Store, like many of the errors listed in this article.

Solution

Start by deactivating and reactivating your WiFi. Then open Google Play and try to download your app. If the problem is still present, remove your Google account, restart your device and reconfigure your account. If that doesn’t work, try creating a new account. If that still doesn’t work, clear the Play Store cache.

Google Play – Error 921

Problem

Far from being new, error code 921 means that an Android application could not be installed or downloaded. Fortunately, you will surely be delighted to learn that the solution is the same as in error 923.

The return of the “Error Code 921” problem on the Play Store is frequent.

Solution

  • Go to ‘ Settings> Accounts> Google ‘ to remove your Google account from the phone
  • The cache memory of your Android is said to be full. Therefore, delete some unnecessary applications to make room, then restart in recovery mode using the buttons:
  • Power + Volume Low (+ Home or volume high, on some Android devices)
  • Here, select the option ‘wipe cache partition’ using the volume buttons to navigate,
  • Confirm with the ‘Power’ button. Once this is done, click on ‘Reboot now’
  • Once your Android is restarted, you can resynchronize your Google Account

Google Play – Error 923

Problem

Another error, same problem: downloads are impossible to do. This time it’s a sync error with your Google Account or insufficient cache memory. The solutions are identical.

Solution

  • Go to ‘Settings> Accounts> Google’ to delete your Google account
  • The cache memory of your Android is said to be full. Therefore, delete some unnecessary applications to make room, then restart in recovery mode using the buttons:
    Power + Volume Low (+ Home or high volume, on some Android devices)
  • Here, select the ‘wipe cache partition’ option using the volume buttons to navigate,
    then validate with the ‘Power’ key. Once this is done, click on ‘Reboot now’
  • Once your Android is restarted, you can resynchronize your Google Account

Google Play – Error 924

Problem

We ended up getting our hands on the solution to this error! If you have encountered this problem, it is surely when you wanted to install large content on Google Play.

Solution

To resolve the error -924, open the ‘Android Settings’, then go to the ‘Applications’ menu to get the application from the Google Play Store. Once you’ve opened the app profile, you need to uninstall app updates and then head straight to the Play Store to retry the download.

Google Play – Error 927

Problem

This error is very simple, but very common: the downloading of an application is impossible because an update is precisely being installed. For those who do not know, no Android smartphone is capable of installing several applications simultaneously from the Play Store, but only one at a time.

Solution

  • Wait a while for the Google Play Store to finish updating in the background
  • Go to ‘Settings> Applications> All’
  • In the Google Services Framework application page, click on the ‘Clear data’ option
  • Do the exact same thing with the Google Play Store app

Google Play – Error 940

Problem

The app cannot be downloaded.

Solution

Start by restarting your device, hopefully it can fix your problem. If it is not the case, enter in the parameters then seek Applications, enter in the menu of the Play Store and empty the cache. Do the same for Google Play services, the Google Services Framework, and the download manager. Some users also wrote that they needed to erase data from Chrome, Google Hangouts or other Google apps.

Google Play – Error 941

Problem

The download is interrupted.

Solution

Go to the Applications menu in the settings, find the Play Store, empty its cache and erase its data. Do the same for the download manager. This should fix the problem.

Google Play – Error 944

Problem

This error seems to come from Google’s servers. Unfortunately, not all applications seem to be affected in the same way. That is why we do not really have a solution.

Solution

For the moment, the only solution remains to wait for an update of the application which puts an end to this error. Of course, you can go to APK Mirror and install the app manually.

Google Play – Error 961

Problem

Again, this is a concern when installing an app from the Play Store.

Solution

If you paid to get the app, start by requesting a refund. Then, as usual, go to Settings> Applications  and search for the Play Store. Clear the cache and, if that is not enough, clear the data. This should fix the problem.

Google Play – Error 975

The good news is that this error is rare. The bad news is that there is really no solution yet. In the meantime, it is advisable to contact Google. If technical assistance gives you the solution, feel free to share it in the comments.

Have you encountered other errors with the Google Play Store? If the answer is positive, know that the comments are at your entire disposal. In addition, do not hesitate to add a screenshot to support it.

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