Sky Error Code List | How To Fix Them

Let’s go back to talking about Sky, in this article we have collected acomplete list of all themost commonerror codesthat can appear during normal use of Sky with the relative solutions.

Sky Error Code List | How To Fix The Problem

Let’s try to understand what are the common errors of the Sky decoder and how to proceed to solve them.

Common Sky Error Codes and Fixes

1. Sky Q Error Code: MR104

Cause:This error occurs when your Sky Q Mini box cannot connect to the main Sky Q box.

Fix:

• Ensure that both the Sky Q Mini and the main Sky Q box are powered on.
• Reboot your router to refresh the network connection.
• Perform a reset on the Mini box:
  1. Press theHomebutton on your remote.
  2. Navigate toSettings > Setup > Network > Reset.
  3. Reconnect to your Wi-Fi.

2. Sky Q Error Code: MR102

Cause:This code indicates a problem with the broadband connection.

Fix:

• Check if your broadband service is active.
• Reboot your router and ensure it is connected to the Sky Q box.
• Perform a network reset on the Sky Q box:
  1. Go toSettings > Setup > Network > Reset Settings.
  2. Follow on-screen prompts to reconnect.

3. Sky Q Error Code: MR106

Cause:This error signifies that the Sky Q Mini box is out of range of the main box or router.

Fix:

• Move the Mini box closer to the router or Sky Q box.
• Use a Sky Wi-Fi Booster to extend the network range.
• Check for physical obstructions like walls or electronic interference.

4. Sky+ HD Error Code: 29

Cause:A satellite signal issue is preventing channels from loading.

Fix:

• Check the weather; heavy rain or snow may disrupt satellite signals temporarily.
• Inspect the satellite dish for obstructions or misalignment.
• Restart your Sky box:
  1. Turn off the box at the mains and wait for 5 minutes.
  2. Turn it back on and let it reboot.

5. Sky Broadband Error Code: AMBER Light

Cause:This code signals a fault with the broadband connection.

Fix:

• Check the cables connected to your router to ensure they are secure.
• Reboot your router:
  1. Turn off the router, wait for 30 seconds, and turn it back on.
• Use theSky Broadband Service Checkeron the My Sky app to identify outages.

6. Sky Mobile Error Code: 38

Cause:This error appears when sending SMS fails due to a network issue.

Fix:

• Verify that your SIM is active and properly inserted.
• Check your mobile’s network settings:
  1. Go toSettings > Mobile Networkand ensure it is set to “Automatic.”
  2. Restart your device.
• If the problem persists, contact Sky Mobile support to check for service disruptions.

7. Sky Error Code: DSU526

Cause:This error appears during a software update failure on the Sky Q box.

Fix:

• Restart your Sky Q box:
  1. Press the standby button on the remote, then turn the box off at the mains.
  2. Wait 5 minutes before turning it back on.
• Manually update the software:
  1. Go toSettings > Setup > Software Download.
  2. Follow the on-screen prompts.

8. Sky Glass Error Code: GLS-003

Cause:This code occurs when the Sky Glass TV cannot connect to the network.

Fix:

• Restart your Wi-Fi router and the Sky Glass TV.
• Check the network settings on the TV:
  1. Go toSettings > Networkand reconnect to Wi-Fi.
  2. Use an Ethernet cable if Wi-Fi issues persist.

9. Sky Error Code: 001

Cause:Indicates a card pairing issue, preventing access to channels.

Fix:

• Re-pair your viewing card:
  1. Go toSettings > System Info > Viewing Card Number.
  2. Remove and reinsert the card into the Sky box.
  3. If needed, contact Sky support to complete the pairing process.

10. Sky+ HD Error Code: 14

Cause:This error occurs due to hard disk failure or recording issues.

Fix:

• Restart the Sky+ HD box.
• Perform a system reset:
  1. PressServiceson your remote and navigate toSettings > Reset.
  2. Follow the instructions on-screen (note: this may delete saved recordings).
• If the error persists, the hard drive may need to be replaced.

General Troubleshooting Steps for Sky Issues

1. Restart Devices:
   • Turn off your Sky box, router, or TV at the mains.
   • Wait a few minutes and turn them back on.
2. Check for Service Outages:
   • Use theSky Service Status Checkervia the My Sky app or Sky’s website.
3. Inspect Cables and Connections:
   • Ensure all cables are securely connected.
   • Replace damaged cables if necessary.
4. Update Firmware:
   • Keeping your Sky box, Glass TV, or router updated can prevent compatibility issues.
5. Contact Sky Support:
   • If the issue remains unresolved, contact Sky’s customer service team. Provide the error code for quicker diagnosis.

Preventing Future Sky Issues

• Ensure your broadband is stable and meets the speed requirements for Sky Q and Sky Glass.
• Regularly check for software updates and install them promptly.
• Maintain your satellite dish and router placement to avoid physical or signal obstructions.

HDCP authentication failed

One last error that may appear on your screen is “HDCP authentication failed”. In this case it is a connection problem between the TV and the decoder.

To fix it, unplug the Scart socket and the HDMI cable from both the TV and the decoder. It also disconnects and reconnects the decoder power supply. Re-connect the Scart socket and the HDMI and wait a minute before switching the decoder back on.

If the problem continues, check that the Scart socket and HDMI cable are working properly by testing them on another TV