Let’s go back to talking about Sky, in this article we have collected a complete list of all the most common error codes that can appear during normal use of Sky with the relative solutions.
Sky Error Code List | How To Fix The Problem
Let’s try to understand what are the common errors of the Sky decoder and how to proceed to solve them.
Sky error codes 01, 02, 04, 07 and 08
Error codes 01, 02, 07 and 08 concern the Smart Card and its reading. To solve these problems the procedure is very simple: disconnect the power supply from the decoder, remove the Smart Card and clean the chip with a dry cloth, then put the decoder back on and wait a minute before reinserting the Card, being careful that it is in the right direction.
Error code 04, on the other hand, means that the program you are trying to watch is not active, so either it has always been missing from your subscription package, or someone in your family has recently changed it.
The error code 07, in particular, can also refer to the wrong combination of Decoder – Smart Card. If you have several decoders in the house, make sure that the right card is inserted in each one.
Code 08 is the most worrying one. If the procedure we have indicated above does not obtain the desired results, most likely the Smart Card has deteriorated and you will need to contact Sky customer service to have a new one sent to you.
Sky error code 10 and error code 30
If you are seeing an error code 10 or 30, then you are not very lucky.
Sky error code 10 indicates a short in the decoder or satellite dish system. While error code 30 detects a generic malfunction of the decoder. Unfortunately, even resetting the system, in these cases the problem will hardly be solved. The advice, therefore, is to contact technical assistance immediately.
Sky error codes 31, 32, 33, 34 and 35
Sky error codes ranging from 31 to 35 may also appear accompanied by the letter A, the letter B or the combination AB. The problem, however, is always the same.
In case of error code 31, 32, 33 and 34 we have a partial absence of the signal, i.e. some channels are visible and others are not. Sky’s error code 35 indicates, on the other hand, that there is total absence of the signal and that therefore no channel is visible.
In case of particularly adverse weather conditions, such as thunderstorms, strong wind or snow, there is not much we can do, because the cause of the problem is bad weather which makes signal reception difficult.
If, on the other hand, the weather conditions are good, then the problem may lie in the cables that are not well connected. For this reason it is advisable to disconnect the decoder from both the power supply and the antenna, reconnect all the cables, wait about a minute and proceed to turn the decoder back on.
If the problem persists, most likely the dish has moved and will need to be repositioned by yourself or with the help of a technician.
Sky 70 and 71 error codes
Sky error 70 and error code 71 indicate a problem with the decoder hard disk. Here, too, the first thing to do is disconnect the power and plug it back in. Wait a few minutes before turning the decoder back on and check if the error code persists.
If the problem is not solved, perhaps the fastest and most feasible solution is to go to the nearest Sky center and ask for a free check of the decoder. To find the Sky center closest to you, connect to the site and enter your address. An interactive map will show you all the Sky Centers in the area.
HDCP authentication failed
One last error that may appear on your screen is “HDCP authentication failed”. In this case it is a connection problem between the TV and the decoder.
To fix it, unplug the Scart socket and the HDMI cable from both the TV and the decoder. It also disconnects and reconnects the decoder power supply. Re-connect the Scart socket and the HDMI and wait a minute before switching the decoder back on.
If the problem continues, check that the Scart socket and HDMI cable are working properly by testing them on another TV